<?xml version="1.0" encoding="UTF-8"?>
<activity id="51726" moduleid="63704" modulename="quiz" contextid="90305">
  <quiz id="51726">
    <name>🎯 Practice - sub quiz 51726</name>
    <intro></intro>
    <introformat>1</introformat>
    <timeopen>0</timeopen>
    <timeclose>0</timeclose>
    <timelimit>0</timelimit>
    <overduehandling>autosubmit</overduehandling>
    <graceperiod>0</graceperiod>
    <preferredbehaviour>deferredfeedback</preferredbehaviour>
    <canredoquestions>0</canredoquestions>
    <attempts_number>0</attempts_number>
    <attemptonlast>0</attemptonlast>
    <grademethod>1</grademethod>
    <decimalpoints>2</decimalpoints>
    <questiondecimalpoints>-1</questiondecimalpoints>
    <reviewattempt>69904</reviewattempt>
    <reviewcorrectness>69904</reviewcorrectness>
    <reviewmarks>69904</reviewmarks>
    <reviewspecificfeedback>69904</reviewspecificfeedback>
    <reviewgeneralfeedback>69904</reviewgeneralfeedback>
    <reviewrightanswer>69904</reviewrightanswer>
    <reviewoverallfeedback>16</reviewoverallfeedback>
    <questionsperpage>10</questionsperpage>
    <navmethod>free</navmethod>
    <shuffleanswers>0</shuffleanswers>
    <sumgrades>4.00000</sumgrades>
    <grade>10.00000</grade>
    <timecreated>1697601034</timecreated>
    <timemodified>1697601063</timemodified>
    <password></password>
    <subnet></subnet>
    <browsersecurity>-</browsersecurity>
    <delay1>0</delay1>
    <delay2>0</delay2>
    <showuserpicture>0</showuserpicture>
    <showblocks>0</showblocks>
    <completionattemptsexhausted>0</completionattemptsexhausted>
    <completionpass>0</completionpass>
    <completionminattempts>0</completionminattempts>
    <allowofflineattempts>0</allowofflineattempts>
    <subplugin_quizaccess_seb_quiz>
    </subplugin_quizaccess_seb_quiz>
    <question_instances>
      <question_instance id="150949">
        <slot>1</slot>
        <page>1</page>
        <requireprevious>0</requireprevious>
        <questionid>288852</questionid>
        <questioncategoryid>$@NULL@$</questioncategoryid>
        <includingsubcategories>$@NULL@$</includingsubcategories>
        <maxmark>1.0000000</maxmark>
        <tags>
        </tags>
      </question_instance>
      <question_instance id="150950">
        <slot>2</slot>
        <page>1</page>
        <requireprevious>0</requireprevious>
        <questionid>288853</questionid>
        <questioncategoryid>$@NULL@$</questioncategoryid>
        <includingsubcategories>$@NULL@$</includingsubcategories>
        <maxmark>1.0000000</maxmark>
        <tags>
        </tags>
      </question_instance>
      <question_instance id="150951">
        <slot>3</slot>
        <page>1</page>
        <requireprevious>0</requireprevious>
        <questionid>288854</questionid>
        <questioncategoryid>$@NULL@$</questioncategoryid>
        <includingsubcategories>$@NULL@$</includingsubcategories>
        <maxmark>1.0000000</maxmark>
        <tags>
        </tags>
      </question_instance>
      <question_instance id="150952">
        <slot>4</slot>
        <page>1</page>
        <requireprevious>0</requireprevious>
        <questionid>288855</questionid>
        <questioncategoryid>$@NULL@$</questioncategoryid>
        <includingsubcategories>$@NULL@$</includingsubcategories>
        <maxmark>1.0000000</maxmark>
        <tags>
        </tags>
      </question_instance>
    </question_instances>
    <sections>
      <section id="39900">
        <firstslot>1</firstslot>
        <heading></heading>
        <shufflequestions>0</shufflequestions>
      </section>
    </sections>
    <feedbacks>
    </feedbacks>
    <overrides>
    </overrides>
    <grades>
      <grade id="3680615">
        <userid>3052</userid>
        <gradeval>7.50000</gradeval>
        <timemodified>1697603704</timemodified>
      </grade>
      <grade id="3680617">
        <userid>3051</userid>
        <gradeval>7.50000</gradeval>
        <timemodified>1697602621</timemodified>
      </grade>
      <grade id="5243335">
        <userid>12112</userid>
        <gradeval>5.83333</gradeval>
        <timemodified>1706178627</timemodified>
      </grade>
      <grade id="5919963">
        <userid>9347</userid>
        <gradeval>3.12500</gradeval>
        <timemodified>1711424159</timemodified>
      </grade>
    </grades>
    <attempts>
      <attempt id="2771184">
        <userid>3051</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>2856605</uniqueid>
        <layout>1,2,3,4,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1697602338</timestart>
        <timefinish>1697602620</timefinish>
        <timemodified>1697602620</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>3.00000</sumgrades>
        <question_usage id="2856605">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="3532094">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>288852</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1697602621</timemodified>
              <steps>
                <step id="13006564">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602338</timecreated>
                  <userid>3051</userid>
                  <response>
                  </response>
                </step>
                <step id="13006603">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602620</timecreated>
                  <userid>3051</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="3532095">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288853</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: MATCH THE ADVICE WITH ITS DESCRIPTIONS.

ADVICE

1. understanding your target market  [[2]]

2. meeting our customers' expectations   [[3]]

3. handling customer complaints and issues [[4]]

4. building customer loyalty [[1]]

		 DESCRIPTIONS

A. I would advise you to show appreciation to your loyal customers through exclusive offers, early access to products, or thank-you notes.

B. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

C. I suggest that you offer personalized recommendations or exclusive offers based on their past interactions with your company.

D. In terms of this, think about training your team to listen actively, resolve issues professionally, and turn unhappy customers into satisfied ones

; [[1]] -&gt; {a / b / c / d}</questionsummary>
              <rightanswer>{b} {c} {d} {a}</rightanswer>
              <responsesummary>{b} {c} {d} {a}</responsesummary>
              <timemodified>1697602621</timemodified>
              <steps>
                <step id="13006565">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602338</timecreated>
                  <userid>3051</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4</value>
                    </variable>
                  </response>
                </step>
                <step id="13006600">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602620</timecreated>
                  <userid>3051</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="13006604">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1697602620</timecreated>
                  <userid>3051</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="3532096">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288854</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

SARAH: Good morning, John. Our company has been facing some human (1) [[6]] management challenges. I know that you are an (2) [[3]] in this field. So, can you give us advice, please?

JOHN: Definitely, Sarah. I'm honored to be here to give advice on (3) [[4]] human resources management to drive your business's success. Let's start with (4) [[8]]. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

SARAH: That's a great point. Is there anything I should pay (5) [[2]] to?

JOHN: Regarding hiring processes, I suggest that you use structured interviews to ensure a more (6) [[1]] evaluation of candidates.

SARAH: Thank you for your suggestion. It's so helpful and practical. 

JOHN: Additionally, in terms of employee satisfaction and (7) [[7]], think about creating a comprehensive onboarding program to help new hires (8) [[5]] to your company culture and their roles. 
SARAH: This is excellent advice, and I'm eager to hear more advice.
; [[1]] -&gt; {comprehensive / attention / expert / enhancing / adapt / resources / retention / recruitment}</questionsummary>
              <rightanswer>{resources} {expert} {enhancing} {recruitment} {attention} {comprehensive} {retention} {adapt}</rightanswer>
              <responsesummary>{resources} {expert} {enhancing} {recruitment} {attention} {comprehensive} {retention} {adapt}</responsesummary>
              <timemodified>1697602621</timemodified>
              <steps>
                <step id="13006566">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602338</timecreated>
                  <userid>3051</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4,5,6,7,8</value>
                    </variable>
                  </response>
                </step>
                <step id="13006601">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602620</timecreated>
                  <userid>3051</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>6</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>8</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p6</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p7</name>
                      <value>7</value>
                    </variable>
                    <variable>
                      <name>p8</name>
                      <value>5</value>
                    </variable>
                  </response>
                </step>
                <step id="13006605">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1697602620</timecreated>
                  <userid>3051</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="3532097">
              <slot>4</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288855</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 3: REORDER THE WORDS TO MAKE COMPLETE SENTENCES.

1. YOU/ COMMUNICATION./ I/ OPEN/ TO/ ADVISE/ WOULD

→ _____.

2. RIGHT AWAY. / WE'LL/ THESE/ START/ STRATEGIES/ IMPLEMENTING

→ _____.

3. HUMAN RESOURCES/ CONTRIBUTE TO/ EFFECTIVE/ MANAGEMENT/ COMPANY'S SUCCESS./ SIGNIFICANTLY/ YOUR/ CAN

→ _____.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: I would advise you to encourage open communication; part 2: We'll start implementing these strategies right away; part 3: Effective human resources management can significantly contribute to your company's success</responsesummary>
              <timemodified>1697602621</timemodified>
              <steps>
                <step id="13006567">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602338</timecreated>
                  <userid>3051</userid>
                  <response>
                  </response>
                </step>
                <step id="13006602">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602620</timecreated>
                  <userid>3051</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>I would advise you to encourage open communication</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>We'll start implementing these strategies right away</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>Effective human resources management can significantly contribute to your company's success</value>
                    </variable>
                  </response>
                </step>
                <step id="13006606">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1697602620</timecreated>
                  <userid>3051</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="2771185">
        <userid>3052</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>2856606</uniqueid>
        <layout>1,2,3,4,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1697602414</timestart>
        <timefinish>1697602605</timefinish>
        <timemodified>1697602605</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>3.00000</sumgrades>
        <question_usage id="2856606">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="3532098">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>288852</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1697602605</timemodified>
              <steps>
                <step id="13006573">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602414</timecreated>
                  <userid>3052</userid>
                  <response>
                  </response>
                </step>
                <step id="13006595">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602605</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="3532099">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288853</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: MATCH THE ADVICE WITH ITS DESCRIPTIONS.

ADVICE

1. understanding your target market  [[2]]

2. meeting our customers' expectations   [[3]]

3. handling customer complaints and issues [[4]]

4. building customer loyalty [[1]]

		 DESCRIPTIONS

A. I would advise you to show appreciation to your loyal customers through exclusive offers, early access to products, or thank-you notes.

B. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

C. I suggest that you offer personalized recommendations or exclusive offers based on their past interactions with your company.

D. In terms of this, think about training your team to listen actively, resolve issues professionally, and turn unhappy customers into satisfied ones

; [[1]] -&gt; {a / b / c / d}</questionsummary>
              <rightanswer>{b} {c} {d} {a}</rightanswer>
              <responsesummary>{b} {c} {d} {a}</responsesummary>
              <timemodified>1697602605</timemodified>
              <steps>
                <step id="13006574">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602414</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4</value>
                    </variable>
                  </response>
                </step>
                <step id="13006592">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602605</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="13006596">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1697602605</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="3532100">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288854</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

SARAH: Good morning, John. Our company has been facing some human (1) [[6]] management challenges. I know that you are an (2) [[3]] in this field. So, can you give us advice, please?

JOHN: Definitely, Sarah. I'm honored to be here to give advice on (3) [[4]] human resources management to drive your business's success. Let's start with (4) [[8]]. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

SARAH: That's a great point. Is there anything I should pay (5) [[2]] to?

JOHN: Regarding hiring processes, I suggest that you use structured interviews to ensure a more (6) [[1]] evaluation of candidates.

SARAH: Thank you for your suggestion. It's so helpful and practical. 

JOHN: Additionally, in terms of employee satisfaction and (7) [[7]], think about creating a comprehensive onboarding program to help new hires (8) [[5]] to your company culture and their roles. 
SARAH: This is excellent advice, and I'm eager to hear more advice.
; [[1]] -&gt; {comprehensive / attention / expert / enhancing / adapt / resources / retention / recruitment}</questionsummary>
              <rightanswer>{resources} {expert} {enhancing} {recruitment} {attention} {comprehensive} {retention} {adapt}</rightanswer>
              <responsesummary>{resources} {expert} {enhancing} {recruitment} {attention} {comprehensive} {retention} {adapt}</responsesummary>
              <timemodified>1697602605</timemodified>
              <steps>
                <step id="13006575">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602414</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4,5,6,7,8</value>
                    </variable>
                  </response>
                </step>
                <step id="13006593">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602605</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>6</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>8</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p6</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p7</name>
                      <value>7</value>
                    </variable>
                    <variable>
                      <name>p8</name>
                      <value>5</value>
                    </variable>
                  </response>
                </step>
                <step id="13006597">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1697602605</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="3532101">
              <slot>4</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288855</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 3: REORDER THE WORDS TO MAKE COMPLETE SENTENCES.

1. YOU/ COMMUNICATION./ I/ OPEN/ TO/ ADVISE/ WOULD

→ _____.

2. RIGHT AWAY. / WE'LL/ THESE/ START/ STRATEGIES/ IMPLEMENTING

→ _____.

3. HUMAN RESOURCES/ CONTRIBUTE TO/ EFFECTIVE/ MANAGEMENT/ COMPANY'S SUCCESS./ SIGNIFICANTLY/ YOUR/ CAN

→ _____.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: I would advise you to encourage open communication; part 2: We'll start implementing these strategies right away; part 3: Effective human resources management can significantly contribute to your company's success</responsesummary>
              <timemodified>1697602605</timemodified>
              <steps>
                <step id="13006576">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602414</timecreated>
                  <userid>3052</userid>
                  <response>
                  </response>
                </step>
                <step id="13006594">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697602605</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>I would advise you to encourage open communication</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>We'll start implementing these strategies right away</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>Effective human resources management can significantly contribute to your company's success</value>
                    </variable>
                  </response>
                </step>
                <step id="13006598">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1697602605</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="2771201">
        <userid>3052</userid>
        <attemptnum>2</attemptnum>
        <uniqueid>2856641</uniqueid>
        <layout>1,2,3,4,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1697603643</timestart>
        <timefinish>1697603703</timefinish>
        <timemodified>1697603703</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>3.00000</sumgrades>
        <question_usage id="2856641">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="3532141">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>288852</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1697603703</timemodified>
              <steps>
                <step id="13006705">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697603643</timecreated>
                  <userid>3052</userid>
                  <response>
                  </response>
                </step>
                <step id="13006717">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697603703</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="3532142">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288853</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: MATCH THE ADVICE WITH ITS DESCRIPTIONS.

ADVICE

1. understanding your target market  [[2]]

2. meeting our customers' expectations   [[3]]

3. handling customer complaints and issues [[4]]

4. building customer loyalty [[1]]

		 DESCRIPTIONS

A. I would advise you to show appreciation to your loyal customers through exclusive offers, early access to products, or thank-you notes.

B. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

C. I suggest that you offer personalized recommendations or exclusive offers based on their past interactions with your company.

D. In terms of this, think about training your team to listen actively, resolve issues professionally, and turn unhappy customers into satisfied ones

; [[1]] -&gt; {a / b / c / d}</questionsummary>
              <rightanswer>{b} {c} {d} {a}</rightanswer>
              <responsesummary>{b} {c} {d} {a}</responsesummary>
              <timemodified>1697603703</timemodified>
              <steps>
                <step id="13006706">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697603643</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4</value>
                    </variable>
                  </response>
                </step>
                <step id="13006714">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697603703</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="13006718">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1697603703</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="3532143">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288854</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

SARAH: Good morning, John. Our company has been facing some human (1) [[6]] management challenges. I know that you are an (2) [[3]] in this field. So, can you give us advice, please?

JOHN: Definitely, Sarah. I'm honored to be here to give advice on (3) [[4]] human resources management to drive your business's success. Let's start with (4) [[8]]. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

SARAH: That's a great point. Is there anything I should pay (5) [[2]] to?

JOHN: Regarding hiring processes, I suggest that you use structured interviews to ensure a more (6) [[1]] evaluation of candidates.

SARAH: Thank you for your suggestion. It's so helpful and practical. 

JOHN: Additionally, in terms of employee satisfaction and (7) [[7]], think about creating a comprehensive onboarding program to help new hires (8) [[5]] to your company culture and their roles. 
SARAH: This is excellent advice, and I'm eager to hear more advice.
; [[1]] -&gt; {comprehensive / attention / expert / enhancing / adapt / resources / retention / recruitment}</questionsummary>
              <rightanswer>{resources} {expert} {enhancing} {recruitment} {attention} {comprehensive} {retention} {adapt}</rightanswer>
              <responsesummary>{resources} {expert} {enhancing} {recruitment} {attention} {comprehensive} {retention} {adapt}</responsesummary>
              <timemodified>1697603703</timemodified>
              <steps>
                <step id="13006707">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697603643</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4,5,6,7,8</value>
                    </variable>
                  </response>
                </step>
                <step id="13006715">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697603703</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>6</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>8</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p6</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p7</name>
                      <value>7</value>
                    </variable>
                    <variable>
                      <name>p8</name>
                      <value>5</value>
                    </variable>
                  </response>
                </step>
                <step id="13006719">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1697603703</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="3532144">
              <slot>4</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288855</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 3: REORDER THE WORDS TO MAKE COMPLETE SENTENCES.

1. YOU/ COMMUNICATION./ I/ OPEN/ TO/ ADVISE/ WOULD/ENCOURAGE

→ _____.

2. RIGHT AWAY. / WE'LL/ THESE/ START/ STRATEGIES/ IMPLEMENTING

→ _____.

3. HUMAN RESOURCES/ CONTRIBUTE TO/ EFFECTIVE/ MANAGEMENT/ COMPANY'S SUCCESS./ SIGNIFICANTLY/ YOUR/ CAN

→ _____.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: I would advise you to encourage open communication; part 2: We'll start implementing these strategies right away; part 3: Effective human resources management can significantly contribute to your company's success</responsesummary>
              <timemodified>1697603703</timemodified>
              <steps>
                <step id="13006708">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697603643</timecreated>
                  <userid>3052</userid>
                  <response>
                  </response>
                </step>
                <step id="13006716">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1697603703</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>I would advise you to encourage open communication</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>We'll start implementing these strategies right away</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>Effective human resources management can significantly contribute to your company's success</value>
                    </variable>
                  </response>
                </step>
                <step id="13006720">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1697603703</timecreated>
                  <userid>3052</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="4427368">
        <userid>9347</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>4589798</uniqueid>
        <layout>1,2,3,4,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1711423673</timestart>
        <timefinish>1711424159</timefinish>
        <timemodified>1711424159</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>1.25000</sumgrades>
        <question_usage id="4589798">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="5928766">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>288852</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1711424159</timemodified>
              <steps>
                <step id="21295206">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1711423673</timecreated>
                  <userid>9347</userid>
                  <response>
                  </response>
                </step>
                <step id="21295260">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1711424159</timecreated>
                  <userid>9347</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="5928767">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288853</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: MATCH THE ADVICE WITH ITS DESCRIPTIONS.

ADVICE

1. understanding your target market  [[2]]

2. meeting our customers' expectations   [[3]]

3. handling customer complaints and issues [[4]]

4. building customer loyalty [[1]]

		 DESCRIPTIONS

A. I would advise you to show appreciation to your loyal customers through exclusive offers, early access to products, or thank-you notes.

B. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

C. I suggest that you offer personalized recommendations or exclusive offers based on their past interactions with your company.

D. In terms of this, think about training your team to listen actively, resolve issues professionally, and turn unhappy customers into satisfied ones

; [[1]] -&gt; {a / b / c / d}</questionsummary>
              <rightanswer>{b} {c} {d} {a}</rightanswer>
              <responsesummary>{} {c} {d} {a}</responsesummary>
              <timemodified>1711424159</timemodified>
              <steps>
                <step id="21295207">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1711423673</timecreated>
                  <userid>9347</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4</value>
                    </variable>
                  </response>
                </step>
                <step id="21295258">
                  <sequencenumber>1</sequencenumber>
                  <state>invalid</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1711424159</timecreated>
                  <userid>9347</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>0</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="21295261">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedpartial</state>
                  <fraction>0.7500000</fraction>
                  <timecreated>1711424159</timecreated>
                  <userid>9347</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="5928768">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288854</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

SARAH: Good morning, John. Our company has been facing some human (1) [[6]] management challenges. I know that you are an (2) [[3]] in this field. So, can you give us advice, please?

JOHN: Definitely, Sarah. I'm honored to be here to give advice on (3) [[4]] human resources management to drive your business's success. Let's start with (4) [[8]]. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

SARAH: That's a great point. Is there anything I should pay (5) [[2]] to?

JOHN: Regarding hiring processes, I suggest that you use structured interviews to ensure a more (6) [[1]] evaluation of candidates.

SARAH: Thank you for your suggestion. It's so helpful and practical. 

JOHN: Additionally, in terms of employee satisfaction and (7) [[7]], think about creating a comprehensive onboarding program to help new hires (8) [[5]] to your company culture and their roles. 
SARAH: This is excellent advice, and I'm eager to hear more advice.
; [[1]] -&gt; {comprehensive / attention / expert / enhancing / adapt / resources / retention / recruitment}</questionsummary>
              <rightanswer>{resources} {expert} {enhancing} {recruitment} {attention} {comprehensive} {retention} {adapt}</rightanswer>
              <responsesummary>{resources} {recruitment} {enhancing} {retention} {attention} {expert} {comprehensive} {adapt}</responsesummary>
              <timemodified>1711424159</timemodified>
              <steps>
                <step id="21295208">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1711423673</timecreated>
                  <userid>9347</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4,5,6,7,8</value>
                    </variable>
                  </response>
                </step>
                <step id="21295259">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1711424159</timecreated>
                  <userid>9347</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>6</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>8</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>7</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p6</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p7</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p8</name>
                      <value>5</value>
                    </variable>
                  </response>
                </step>
                <step id="21295262">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedpartial</state>
                  <fraction>0.5000000</fraction>
                  <timecreated>1711424159</timecreated>
                  <userid>9347</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="5928769">
              <slot>4</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288855</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 3: REORDER THE WORDS TO MAKE COMPLETE SENTENCES.

1. YOU/ COMMUNICATION./ I/ OPEN/ TO/ ADVISE/ WOULD/ENCOURAGE

→ _____.

2. RIGHT AWAY. / WE'LL/ THESE/ START/ STRATEGIES/ IMPLEMENTING

→ _____.

3. HUMAN RESOURCES/ CONTRIBUTE TO/ EFFECTIVE/ MANAGEMENT/ COMPANY'S SUCCESS./ SIGNIFICANTLY/ YOUR/ CAN

→ _____.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: ; part 2: ; part 3: </responsesummary>
              <timemodified>1711424159</timemodified>
              <steps>
                <step id="21295209">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1711423673</timecreated>
                  <userid>9347</userid>
                  <response>
                  </response>
                </step>
                <step id="21295263">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1711424159</timecreated>
                  <userid>9347</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="3922865">
        <userid>12112</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>4075570</uniqueid>
        <layout>1,2,3,4,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1706177958</timestart>
        <timefinish>1706178627</timefinish>
        <timemodified>1706178627</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>2.33333</sumgrades>
        <question_usage id="4075570">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="5197115">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>288852</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1706178627</timemodified>
              <steps>
                <step id="18734046">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706177958</timecreated>
                  <userid>12112</userid>
                  <response>
                  </response>
                </step>
                <step id="18734511">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706178627</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="5197116">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288853</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: MATCH THE ADVICE WITH ITS DESCRIPTIONS.

ADVICE

1. understanding your target market  [[2]]

2. meeting our customers' expectations   [[3]]

3. handling customer complaints and issues [[4]]

4. building customer loyalty [[1]]

		 DESCRIPTIONS

A. I would advise you to show appreciation to your loyal customers through exclusive offers, early access to products, or thank-you notes.

B. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

C. I suggest that you offer personalized recommendations or exclusive offers based on their past interactions with your company.

D. In terms of this, think about training your team to listen actively, resolve issues professionally, and turn unhappy customers into satisfied ones

; [[1]] -&gt; {a / b / c / d}</questionsummary>
              <rightanswer>{b} {c} {d} {a}</rightanswer>
              <responsesummary>{b} {c} {d} {a}</responsesummary>
              <timemodified>1706178627</timemodified>
              <steps>
                <step id="18734047">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706177958</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4</value>
                    </variable>
                  </response>
                </step>
                <step id="18734508">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706178627</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="18734512">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1706178627</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="5197117">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288854</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

SARAH: Good morning, John. Our company has been facing some human (1) [[6]] management challenges. I know that you are an (2) [[3]] in this field. So, can you give us advice, please?

JOHN: Definitely, Sarah. I'm honored to be here to give advice on (3) [[4]] human resources management to drive your business's success. Let's start with (4) [[8]]. You should highlight your company's culture, values, and opportunities for growth in your job postings to attract top talent.

SARAH: That's a great point. Is there anything I should pay (5) [[2]] to?

JOHN: Regarding hiring processes, I suggest that you use structured interviews to ensure a more (6) [[1]] evaluation of candidates.

SARAH: Thank you for your suggestion. It's so helpful and practical. 

JOHN: Additionally, in terms of employee satisfaction and (7) [[7]], think about creating a comprehensive onboarding program to help new hires (8) [[5]] to your company culture and their roles. 
SARAH: This is excellent advice, and I'm eager to hear more advice.
; [[1]] -&gt; {comprehensive / attention / expert / enhancing / adapt / resources / retention / recruitment}</questionsummary>
              <rightanswer>{resources} {expert} {enhancing} {recruitment} {attention} {comprehensive} {retention} {adapt}</rightanswer>
              <responsesummary>{resources} {expert} {enhancing} {recruitment} {attention} {comprehensive} {retention} {adapt}</responsesummary>
              <timemodified>1706178627</timemodified>
              <steps>
                <step id="18734048">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706177958</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3,4,5,6,7,8</value>
                    </variable>
                  </response>
                </step>
                <step id="18734509">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706178627</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>6</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>4</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>8</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p6</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p7</name>
                      <value>7</value>
                    </variable>
                    <variable>
                      <name>p8</name>
                      <value>5</value>
                    </variable>
                  </response>
                </step>
                <step id="18734513">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1706178627</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="5197118">
              <slot>4</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>288855</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 3: REORDER THE WORDS TO MAKE COMPLETE SENTENCES.

1. YOU/ COMMUNICATION./ I/ OPEN/ TO/ ADVISE/ WOULD/ENCOURAGE

→ _____.

2. RIGHT AWAY. / WE'LL/ THESE/ START/ STRATEGIES/ IMPLEMENTING

→ _____.

3. HUMAN RESOURCES/ CONTRIBUTE TO/ EFFECTIVE/ MANAGEMENT/ COMPANY'S SUCCESS./ SIGNIFICANTLY/ YOUR/ CAN

→ _____.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: i advise you would encourage to open communication; part 2: We'll start implementing these strategies right away; part 3: Effective human resources management contribute to your company's success significantly</responsesummary>
              <timemodified>1706178627</timemodified>
              <steps>
                <step id="18734049">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706177958</timecreated>
                  <userid>12112</userid>
                  <response>
                  </response>
                </step>
                <step id="18734510">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706178627</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>i advise you would encourage to open communication</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>We'll start implementing these strategies right away</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>Effective human resources management contribute to your company's success significantly</value>
                    </variable>
                  </response>
                </step>
                <step id="18734514">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedpartial</state>
                  <fraction>0.3333333</fraction>
                  <timecreated>1706178627</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
    </attempts>
  </quiz>
</activity>