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              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: complaint; part 2: problem; part 3: satisfied; part 4: delay; part 5: account number; part 6: order; part 7: expected delivery date; part 8: inconvenience; part 9: logistics; part 10: updated</rightanswer>
              <responsesummary>part 1: complaint; part 2: problem; part 3: satisfied; part 4: delay; part 5: account number; part 6: order; part 7: expected delivery date; part 8: inconvenience; part 9: logistics; part 10: updated</responsesummary>
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              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>{for} {of} {to} {for} {to}</responsesummary>
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                      <value>1,2,3</value>
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                      <value>3</value>
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              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278565</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}; part 4: {$a-&gt;response}; part 5: {$a-&gt;response}; part 6: {$a-&gt;response}; part 7: {$a-&gt;response}; part 8: {$a-&gt;response}; part 9: {$a-&gt;response}; part 10: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: complaint; part 2: problem; part 3: satisfied; part 4: delay; part 5: account number; part 6: order; part 7: expected delivery date; part 8: inconvenience; part 9: logistics; part 10: updated</responsesummary>
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                      <value>delay</value>
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                    <variable>
                      <name>sub5_answer</name>
                      <value>account number</value>
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                      <value>order</value>
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                    <variable>
                      <name>sub7_answer</name>
                      <value>expected delivery date</value>
                    </variable>
                    <variable>
                      <name>sub8_answer</name>
                      <value>inconvenience</value>
                    </variable>
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                      <name>sub9_answer</name>
                      <value>logistics</value>
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                    <variable>
                      <name>sub10_answer</name>
                      <value>updated</value>
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                  </response>
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                <step id="17629122">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1704638217</timecreated>
                  <userid>9347</userid>
                  <response>
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                      <name>-finish</name>
                      <value>1</value>
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              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278576</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>{for} {of} {to} {for} {to}</responsesummary>
              <timemodified>1704638218</timemodified>
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                  <sequencenumber>0</sequencenumber>
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                  <fraction>$@NULL@$</fraction>
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                  <userid>9347</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
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                      <name>_choiceorder2</name>
                      <value>1,2,3</value>
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                      <value>3</value>
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                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706176182</timecreated>
                  <userid>12112</userid>
                  <response>
                  </response>
                </step>
                <step id="18733126">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706176401</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="5196805">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278565</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}; part 4: {$a-&gt;response}; part 5: {$a-&gt;response}; part 6: {$a-&gt;response}; part 7: {$a-&gt;response}; part 8: {$a-&gt;response}; part 9: {$a-&gt;response}; part 10: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: complaint; part 2: delay; part 3: satisfied; part 4: problem; part 5: account number; part 6: order; part 7: expected delivery date; part 8: inconvenience; part 9: logistics; part 10: updated</responsesummary>
              <timemodified>1706176401</timemodified>
              <steps>
                <step id="18733048">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706176182</timecreated>
                  <userid>12112</userid>
                  <response>
                  </response>
                </step>
                <step id="18733124">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706176401</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>complaint</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>delay</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>satisfied</value>
                    </variable>
                    <variable>
                      <name>sub4_answer</name>
                      <value>problem</value>
                    </variable>
                    <variable>
                      <name>sub5_answer</name>
                      <value>account number</value>
                    </variable>
                    <variable>
                      <name>sub6_answer</name>
                      <value>order</value>
                    </variable>
                    <variable>
                      <name>sub7_answer</name>
                      <value>expected delivery date</value>
                    </variable>
                    <variable>
                      <name>sub8_answer</name>
                      <value>inconvenience</value>
                    </variable>
                    <variable>
                      <name>sub9_answer</name>
                      <value>logistics</value>
                    </variable>
                    <variable>
                      <name>sub10_answer</name>
                      <value>updated</value>
                    </variable>
                  </response>
                </step>
                <step id="18733127">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedpartial</state>
                  <fraction>0.8000000</fraction>
                  <timecreated>1706176401</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="5196806">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278576</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>{for} {of} {to} {for} {to}</responsesummary>
              <timemodified>1706176401</timemodified>
              <steps>
                <step id="18733049">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706176182</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder2</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder3</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder4</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder5</name>
                      <value>1,2,3</value>
                    </variable>
                  </response>
                </step>
                <step id="18733125">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1706176401</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="18733128">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1706176401</timecreated>
                  <userid>12112</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="4608294">
        <userid>8603</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>4775021</uniqueid>
        <layout>1,2,3,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1713101306</timestart>
        <timefinish>1713101490</timefinish>
        <timemodified>1713101490</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>1.80000</sumgrades>
        <question_usage id="4775021">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="6209759">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>278564</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1713101490</timemodified>
              <steps>
                <step id="22258468">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1713101306</timecreated>
                  <userid>8603</userid>
                  <response>
                  </response>
                </step>
                <step id="22258802">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1713101490</timecreated>
                  <userid>8603</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="6209760">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278565</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}; part 4: {$a-&gt;response}; part 5: {$a-&gt;response}; part 6: {$a-&gt;response}; part 7: {$a-&gt;response}; part 8: {$a-&gt;response}; part 9: {$a-&gt;response}; part 10: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: complaint; part 2: problem; part 3: satified; part 4: delay; part 5: account number; part 6: oder; part 7: expected delivery date; part 8: inconvenience; part 9: logistics; part 10: updated</responsesummary>
              <timemodified>1713101490</timemodified>
              <steps>
                <step id="22258469">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1713101306</timecreated>
                  <userid>8603</userid>
                  <response>
                  </response>
                </step>
                <step id="22258800">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1713101490</timecreated>
                  <userid>8603</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>complaint</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>problem</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>satified</value>
                    </variable>
                    <variable>
                      <name>sub4_answer</name>
                      <value>delay</value>
                    </variable>
                    <variable>
                      <name>sub5_answer</name>
                      <value>account number</value>
                    </variable>
                    <variable>
                      <name>sub6_answer</name>
                      <value>oder</value>
                    </variable>
                    <variable>
                      <name>sub7_answer</name>
                      <value>expected delivery date</value>
                    </variable>
                    <variable>
                      <name>sub8_answer</name>
                      <value>inconvenience</value>
                    </variable>
                    <variable>
                      <name>sub9_answer</name>
                      <value>logistics</value>
                    </variable>
                    <variable>
                      <name>sub10_answer</name>
                      <value>updated</value>
                    </variable>
                  </response>
                </step>
                <step id="22258803">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedpartial</state>
                  <fraction>0.8000000</fraction>
                  <timecreated>1713101490</timecreated>
                  <userid>8603</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="6209761">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278576</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>{for} {of} {to} {for} {to}</responsesummary>
              <timemodified>1713101490</timemodified>
              <steps>
                <step id="22258470">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1713101306</timecreated>
                  <userid>8603</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder2</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder3</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder4</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder5</name>
                      <value>1,2,3</value>
                    </variable>
                  </response>
                </step>
                <step id="22258801">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1713101490</timecreated>
                  <userid>8603</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="22258804">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1713101490</timecreated>
                  <userid>8603</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="5009392">
        <userid>11581</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>5197912</uniqueid>
        <layout>1,2,3,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1717396188</timestart>
        <timefinish>1717396336</timefinish>
        <timemodified>1717396336</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>1.80000</sumgrades>
        <question_usage id="5197912">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="6811540">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>278564</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1717396336</timemodified>
              <steps>
                <step id="24333839">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1717396188</timecreated>
                  <userid>11581</userid>
                  <response>
                  </response>
                </step>
                <step id="24333859">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1717396336</timecreated>
                  <userid>11581</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="6811541">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278565</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}; part 4: {$a-&gt;response}; part 5: {$a-&gt;response}; part 6: {$a-&gt;response}; part 7: {$a-&gt;response}; part 8: {$a-&gt;response}; part 9: {$a-&gt;response}; part 10: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: complaint; part 2: problem; part 3: satisfied; part 4: delay; part 5: expected delivery date; part 6: order; part 7: account number; part 8: inconvenience; part 9: logistics; part 10: updated</responsesummary>
              <timemodified>1717396336</timemodified>
              <steps>
                <step id="24333840">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1717396188</timecreated>
                  <userid>11581</userid>
                  <response>
                  </response>
                </step>
                <step id="24333857">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1717396336</timecreated>
                  <userid>11581</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>complaint</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>problem</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>satisfied</value>
                    </variable>
                    <variable>
                      <name>sub4_answer</name>
                      <value>delay</value>
                    </variable>
                    <variable>
                      <name>sub5_answer</name>
                      <value>expected delivery date</value>
                    </variable>
                    <variable>
                      <name>sub6_answer</name>
                      <value>order</value>
                    </variable>
                    <variable>
                      <name>sub7_answer</name>
                      <value>account number</value>
                    </variable>
                    <variable>
                      <name>sub8_answer</name>
                      <value>inconvenience</value>
                    </variable>
                    <variable>
                      <name>sub9_answer</name>
                      <value>logistics</value>
                    </variable>
                    <variable>
                      <name>sub10_answer</name>
                      <value>updated</value>
                    </variable>
                  </response>
                </step>
                <step id="24333860">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedpartial</state>
                  <fraction>0.8000000</fraction>
                  <timecreated>1717396336</timecreated>
                  <userid>11581</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="6811542">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278576</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>{for} {of} {to} {for} {to}</responsesummary>
              <timemodified>1717396336</timemodified>
              <steps>
                <step id="24333841">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1717396188</timecreated>
                  <userid>11581</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder2</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder3</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder4</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder5</name>
                      <value>1,2,3</value>
                    </variable>
                  </response>
                </step>
                <step id="24333858">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1717396336</timecreated>
                  <userid>11581</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="24333861">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1717396336</timecreated>
                  <userid>11581</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="5173584">
        <userid>12436</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>5377327</uniqueid>
        <layout>1,2,3,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1718892767</timestart>
        <timefinish>1718892882</timefinish>
        <timemodified>1718892882</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>1.80000</sumgrades>
        <question_usage id="5377327">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="7071823">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>278564</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1718892882</timemodified>
              <steps>
                <step id="25194850">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1718892767</timecreated>
                  <userid>12436</userid>
                  <response>
                  </response>
                </step>
                <step id="25195296">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1718892882</timecreated>
                  <userid>12436</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="7071824">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278565</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}; part 4: {$a-&gt;response}; part 5: {$a-&gt;response}; part 6: {$a-&gt;response}; part 7: {$a-&gt;response}; part 8: {$a-&gt;response}; part 9: {$a-&gt;response}; part 10: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: complaint; part 2: delay; part 3: satisfied; part 4: problem; part 5: account number; part 6: order; part 7: expected delivery date; part 8: inconvenience; part 9: logistics; part 10: updated</responsesummary>
              <timemodified>1718892882</timemodified>
              <steps>
                <step id="25194851">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1718892767</timecreated>
                  <userid>12436</userid>
                  <response>
                  </response>
                </step>
                <step id="25195294">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1718892882</timecreated>
                  <userid>12436</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>complaint</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>delay</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>satisfied</value>
                    </variable>
                    <variable>
                      <name>sub4_answer</name>
                      <value>problem</value>
                    </variable>
                    <variable>
                      <name>sub5_answer</name>
                      <value>account number</value>
                    </variable>
                    <variable>
                      <name>sub6_answer</name>
                      <value>order</value>
                    </variable>
                    <variable>
                      <name>sub7_answer</name>
                      <value>expected delivery date</value>
                    </variable>
                    <variable>
                      <name>sub8_answer</name>
                      <value>inconvenience</value>
                    </variable>
                    <variable>
                      <name>sub9_answer</name>
                      <value>logistics</value>
                    </variable>
                    <variable>
                      <name>sub10_answer</name>
                      <value>updated</value>
                    </variable>
                  </response>
                </step>
                <step id="25195297">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedpartial</state>
                  <fraction>0.8000000</fraction>
                  <timecreated>1718892882</timecreated>
                  <userid>12436</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="7071825">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278576</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>{for} {of} {to} {for} {to}</responsesummary>
              <timemodified>1718892882</timemodified>
              <steps>
                <step id="25194852">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1718892767</timecreated>
                  <userid>12436</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder2</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder3</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder4</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder5</name>
                      <value>1,2,3</value>
                    </variable>
                  </response>
                </step>
                <step id="25195295">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1718892882</timecreated>
                  <userid>12436</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="25195298">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1718892882</timecreated>
                  <userid>12436</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="5389477">
        <userid>12641</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>5605597</uniqueid>
        <layout>1,2,3,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1720835661</timestart>
        <timefinish>1720835858</timefinish>
        <timemodified>1720835858</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>1.90000</sumgrades>
        <question_usage id="5605597">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="7410173">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>278564</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1720835858</timemodified>
              <steps>
                <step id="26354022">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1720835661</timecreated>
                  <userid>12641</userid>
                  <response>
                  </response>
                </step>
                <step id="26354066">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1720835858</timecreated>
                  <userid>12641</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="7410174">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278565</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}; part 4: {$a-&gt;response}; part 5: {$a-&gt;response}; part 6: {$a-&gt;response}; part 7: {$a-&gt;response}; part 8: {$a-&gt;response}; part 9: {$a-&gt;response}; part 10: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: complaint; part 2: problem; part 3: satisfied; part 4: delay; part 5: account number; part 6: oder; part 7: expected delivery date; part 8: inconvenience; part 9: logistics; part 10: updated</responsesummary>
              <timemodified>1720835858</timemodified>
              <steps>
                <step id="26354023">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1720835661</timecreated>
                  <userid>12641</userid>
                  <response>
                  </response>
                </step>
                <step id="26354064">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1720835858</timecreated>
                  <userid>12641</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>complaint</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>problem</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>satisfied</value>
                    </variable>
                    <variable>
                      <name>sub4_answer</name>
                      <value>delay</value>
                    </variable>
                    <variable>
                      <name>sub5_answer</name>
                      <value>account number</value>
                    </variable>
                    <variable>
                      <name>sub6_answer</name>
                      <value>oder</value>
                    </variable>
                    <variable>
                      <name>sub7_answer</name>
                      <value>expected delivery date</value>
                    </variable>
                    <variable>
                      <name>sub8_answer</name>
                      <value>inconvenience</value>
                    </variable>
                    <variable>
                      <name>sub9_answer</name>
                      <value>logistics</value>
                    </variable>
                    <variable>
                      <name>sub10_answer</name>
                      <value>updated</value>
                    </variable>
                  </response>
                </step>
                <step id="26354067">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedpartial</state>
                  <fraction>0.9000000</fraction>
                  <timecreated>1720835858</timecreated>
                  <userid>12641</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="7410175">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278576</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>{for} {of} {to} {for} {to}</responsesummary>
              <timemodified>1720835858</timemodified>
              <steps>
                <step id="26354024">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1720835661</timecreated>
                  <userid>12641</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder2</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder3</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder4</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder5</name>
                      <value>1,2,3</value>
                    </variable>
                  </response>
                </step>
                <step id="26354065">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1720835858</timecreated>
                  <userid>12641</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="26354068">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1720835858</timecreated>
                  <userid>12641</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="5763618">
        <userid>12924</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>5988337</uniqueid>
        <layout>1,2,3,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1724073442</timestart>
        <timefinish>1724074155</timefinish>
        <timemodified>1724074155</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>2.00000</sumgrades>
        <question_usage id="5988337">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="7981787">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>278564</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1724074155</timemodified>
              <steps>
                <step id="28365596">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1724073442</timecreated>
                  <userid>12924</userid>
                  <response>
                  </response>
                </step>
                <step id="28367112">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1724074155</timecreated>
                  <userid>12924</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="7981788">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278565</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}; part 4: {$a-&gt;response}; part 5: {$a-&gt;response}; part 6: {$a-&gt;response}; part 7: {$a-&gt;response}; part 8: {$a-&gt;response}; part 9: {$a-&gt;response}; part 10: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: complaint; part 2: problem; part 3: satisfied; part 4: delay; part 5: account number; part 6: order; part 7: expected delivery date; part 8: inconvenience; part 9: logistics; part 10: updated</responsesummary>
              <timemodified>1724074155</timemodified>
              <steps>
                <step id="28365597">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1724073442</timecreated>
                  <userid>12924</userid>
                  <response>
                  </response>
                </step>
                <step id="28367110">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1724074155</timecreated>
                  <userid>12924</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>complaint</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>problem</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>satisfied</value>
                    </variable>
                    <variable>
                      <name>sub4_answer</name>
                      <value>delay</value>
                    </variable>
                    <variable>
                      <name>sub5_answer</name>
                      <value>account number</value>
                    </variable>
                    <variable>
                      <name>sub6_answer</name>
                      <value>order</value>
                    </variable>
                    <variable>
                      <name>sub7_answer</name>
                      <value>expected delivery date</value>
                    </variable>
                    <variable>
                      <name>sub8_answer</name>
                      <value>inconvenience</value>
                    </variable>
                    <variable>
                      <name>sub9_answer</name>
                      <value>logistics</value>
                    </variable>
                    <variable>
                      <name>sub10_answer</name>
                      <value>updated</value>
                    </variable>
                  </response>
                </step>
                <step id="28367113">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1724074155</timecreated>
                  <userid>12924</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="7981789">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278576</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>{for} {of} {to} {for} {to}</responsesummary>
              <timemodified>1724074155</timemodified>
              <steps>
                <step id="28365598">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1724073442</timecreated>
                  <userid>12924</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder2</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder3</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder4</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder5</name>
                      <value>1,2,3</value>
                    </variable>
                  </response>
                </step>
                <step id="28367111">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1724074155</timecreated>
                  <userid>12924</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="28367114">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1724074155</timecreated>
                  <userid>12924</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="6569512">
        <userid>4752</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>6841438</uniqueid>
        <layout>1,2,3,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>inprogress</state>
        <timestart>1732269008</timestart>
        <timefinish>0</timefinish>
        <timemodified>1732269008</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>$@NULL@$</sumgrades>
        <question_usage id="6841438">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="9203135">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>278564</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1732269008</timemodified>
              <steps>
                <step id="32971328">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1732269008</timecreated>
                  <userid>4752</userid>
                  <response>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="9203136">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278565</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}; part 4: {$a-&gt;response}; part 5: {$a-&gt;response}; part 6: {$a-&gt;response}; part 7: {$a-&gt;response}; part 8: {$a-&gt;response}; part 9: {$a-&gt;response}; part 10: {$a-&gt;response}</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1732269008</timemodified>
              <steps>
                <step id="32971329">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1732269008</timecreated>
                  <userid>4752</userid>
                  <response>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="9203137">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278576</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1732269008</timemodified>
              <steps>
                <step id="32971330">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1732269008</timecreated>
                  <userid>4752</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder2</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder3</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder4</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder5</name>
                      <value>1,2,3</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
      <attempt id="7870269">
        <userid>17126</userid>
        <attemptnum>1</attemptnum>
        <uniqueid>8209820</uniqueid>
        <layout>1,2,3,0</layout>
        <currentpage>0</currentpage>
        <preview>0</preview>
        <state>finished</state>
        <timestart>1748832673</timestart>
        <timefinish>1748833066</timefinish>
        <timemodified>1748833066</timemodified>
        <timemodifiedoffline>0</timemodifiedoffline>
        <timecheckstate>$@NULL@$</timecheckstate>
        <sumgrades>2.00000</sumgrades>
        <question_usage id="8209820">
          <component>mod_quiz</component>
          <preferredbehaviour>deferredfeedback</preferredbehaviour>
          <question_attempts>
            <question_attempt id="11103807">
              <slot>1</slot>
              <behaviour>manualgraded</behaviour>
              <questionid>278564</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>default</questionsummary>
              <rightanswer>$@NULL@$</rightanswer>
              <responsesummary>$@NULL@$</responsesummary>
              <timemodified>1748833066</timemodified>
              <steps>
                <step id="40770333">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1748832673</timecreated>
                  <userid>17126</userid>
                  <response>
                  </response>
                </step>
                <step id="40770644">
                  <sequencenumber>1</sequencenumber>
                  <state>gaveup</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1748833066</timecreated>
                  <userid>17126</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="11103808">
              <slot>2</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278565</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 1: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES.

		 updated

problem

expected delivery date

complaint

inconvenience

delay

order

satisfied

account number

logistics

1. I'm calling because I need to make a _____.

2. Is there some kind of _____?

3. I'm afraid that I'm not _____ with your services.

4. I've been experiencing a _____ with some products I ordered from your company.

5. Could you please provide me with your _____?

6. We placed an _____ for office furniture.

7. Can you please specify the items you ordered and the _____?

8. I apologize for the _____.

9.  l will reach out to our _____ team and track down your order.
10. I really want my orders to be _____ immediately.
</questionsummary>
              <rightanswer>part 1: {$a-&gt;response}; part 2: {$a-&gt;response}; part 3: {$a-&gt;response}; part 4: {$a-&gt;response}; part 5: {$a-&gt;response}; part 6: {$a-&gt;response}; part 7: {$a-&gt;response}; part 8: {$a-&gt;response}; part 9: {$a-&gt;response}; part 10: {$a-&gt;response}</rightanswer>
              <responsesummary>part 1: complaint; part 2: problem; part 3: satisfied; part 4: delay; part 5: account number; part 6: order; part 7: expected delivery date; part 8: inconvenience; part 9: logistics; part 10: updated</responsesummary>
              <timemodified>1748833066</timemodified>
              <steps>
                <step id="40770334">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1748832673</timecreated>
                  <userid>17126</userid>
                  <response>
                  </response>
                </step>
                <step id="40770642">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1748833066</timecreated>
                  <userid>17126</userid>
                  <response>
                    <variable>
                      <name>sub1_answer</name>
                      <value>complaint</value>
                    </variable>
                    <variable>
                      <name>sub2_answer</name>
                      <value>problem</value>
                    </variable>
                    <variable>
                      <name>sub3_answer</name>
                      <value>satisfied</value>
                    </variable>
                    <variable>
                      <name>sub4_answer</name>
                      <value>delay</value>
                    </variable>
                    <variable>
                      <name>sub5_answer</name>
                      <value>account number</value>
                    </variable>
                    <variable>
                      <name>sub6_answer</name>
                      <value>order</value>
                    </variable>
                    <variable>
                      <name>sub7_answer</name>
                      <value>expected delivery date</value>
                    </variable>
                    <variable>
                      <name>sub8_answer</name>
                      <value>inconvenience</value>
                    </variable>
                    <variable>
                      <name>sub9_answer</name>
                      <value>logistics</value>
                    </variable>
                    <variable>
                      <name>sub10_answer</name>
                      <value>updated</value>
                    </variable>
                  </response>
                </step>
                <step id="40770645">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1748833066</timecreated>
                  <userid>17126</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
            <question_attempt id="11103809">
              <slot>3</slot>
              <behaviour>deferredfeedback</behaviour>
              <questionid>278576</questionid>
              <variant>1</variant>
              <maxmark>1.0000000</maxmark>
              <minfraction>0.0000000</minfraction>
              <maxfraction>1.0000000</maxfraction>
              <flagged>0</flagged>
              <questionsummary>PRACTICE 2: CHOOSE THE CORRECT ANSWER.

1. Thank you [[1]] calling Furnitureland.

2. Is there some kind [[6]] problem?

3. I'm sorry [[8]] hear that.

4. I apologize [[12]] the inconvenience.
5. I'll make sure [[13]] keep you updated promptly.
; [[1]] -&gt; {for / with / in}; [[2]] -&gt; {on / at / of}; [[3]] -&gt; {with / to / by}; [[4]] -&gt; {in / by / for}; [[5]] -&gt; {to / by / on}</questionsummary>
              <rightanswer>{for} {of} {to} {for} {to}</rightanswer>
              <responsesummary>{for} {of} {to} {for} {to}</responsesummary>
              <timemodified>1748833066</timemodified>
              <steps>
                <step id="40770335">
                  <sequencenumber>0</sequencenumber>
                  <state>todo</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1748832673</timecreated>
                  <userid>17126</userid>
                  <response>
                    <variable>
                      <name>_choiceorder1</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder2</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder3</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder4</name>
                      <value>1,2,3</value>
                    </variable>
                    <variable>
                      <name>_choiceorder5</name>
                      <value>1,2,3</value>
                    </variable>
                  </response>
                </step>
                <step id="40770643">
                  <sequencenumber>1</sequencenumber>
                  <state>complete</state>
                  <fraction>$@NULL@$</fraction>
                  <timecreated>1748833066</timecreated>
                  <userid>17126</userid>
                  <response>
                    <variable>
                      <name>p1</name>
                      <value>1</value>
                    </variable>
                    <variable>
                      <name>p2</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p3</name>
                      <value>2</value>
                    </variable>
                    <variable>
                      <name>p4</name>
                      <value>3</value>
                    </variable>
                    <variable>
                      <name>p5</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
                <step id="40770646">
                  <sequencenumber>2</sequencenumber>
                  <state>gradedright</state>
                  <fraction>1.0000000</fraction>
                  <timecreated>1748833066</timecreated>
                  <userid>17126</userid>
                  <response>
                    <variable>
                      <name>-finish</name>
                      <value>1</value>
                    </variable>
                  </response>
                </step>
              </steps>
            </question_attempt>
          </question_attempts>
        </question_usage>
      </attempt>
    </attempts>
  </quiz>
</activity>