🎯 Practice - sub quiz 50397 1 0 0 0 autosubmit 0 deferredfeedback 0 0 0 1 2 -1 69904 69904 69904 69904 69904 69904 16 10 free 0 3.00000 10.00000 1693212092 1693212117 - 0 0 0 0 0 0 0 0 1 1 0 278577 $@NULL@$ $@NULL@$ 1.0000000 2 1 0 278578 $@NULL@$ $@NULL@$ 1.0000000 3 1 0 278579 $@NULL@$ $@NULL@$ 1.0000000

1 0

3051 6.66667 1693451204 9347 4.81480 1704730177 12112 5.55557 1706176698 11581 6.66667 1717396597 12436 5.00000 1719322448 12641 5.92593 1721096299 12924 6.66667 1724160693 3051 1 2339516 1,2,3,0 0 0 finished 1693451059 1693451204 1693451204 0 $@NULL@$ 2.00000 mod_quiz deferredfeedback 1 manualgraded 278577 1 1.0000000 0.0000000 1.0000000 0 default $@NULL@$ $@NULL@$ 1693451204 0 todo $@NULL@$ 1693451059 3051 1 gaveup $@NULL@$ 1693451204 3051 -finish 1 2 deferredfeedback 278578 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 1: MATCH THE SENTENCES TO THEIR PURPOSES. 1. * I'm sorry to hear about the issue you're facing with our products. * I apologize for the inconvenience you've encountered with our products. * I'm sorry that you're experiencing difficulties with our products.  [[5]] 2. * I completely understand your frustration and I want to help. * I can imagine how this problem must have been frustrating for you. * I'm sorry that you've had to encounter this issue. That's definitely not the experience we aim to provide.  [[2]] 3. * Let's work together to find a solution for this. * I'd be happy to assist you in resolving this matter. * I'm here to help you get this sorted out.  [[1]] 4. * To address this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * To resolve this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * We have a few approaches we could take to rectify this situation.  [[3]] 5. * We appreciate your patience and understanding as we work through this. * Thank you for being patient and understanding as we work to rectify this situation. * Your feedback is valuable, and we're committed to making things right.  [[4]] 6. * If you have any more questions or concerns, don't hesitate to reach out. * I'll make sure to follow up with you to ensure everything is resolved. * Once again, I apologize for the inconvenience. Have a great day.  [[6]] ; [[1]] -> {Offering assistance / Empathizing / Proposing solutions / Expressing gratitude / Acknowledging the complaint / Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} 1693451204 0 todo $@NULL@$ 1693451059 3051 _choiceorder1 1,2,3,4,5,6 1 complete $@NULL@$ 1693451204 3051 p1 5 p2 2 p3 1 p4 3 p5 4 p6 6 2 gradedright 1.0000000 1693451204 3051 -finish 1 3 deferredfeedback 278579 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES. frustrating assistance functioning specific problems order number damaged facing replacement satisfaction 1. I'm calling because I've been having a really _____ experience with one of your products. 2. I'm sorry to hear about the issue you're _____ with our products. 3. Could you please provide me with more details about the _____ you're encountering with it? 4. I recently bought a new computer from your company, but it's not _____ properly. 5. The computer I received seems to be _____, and I can't use it at all. 6. I would prefer to receive a _____ as I was really looking forward to using the computer. 7. We'll also provide you with an _____ for your reference. 8. Thank you for your quick _____ in this matter. 9. Your _____ is our priority. part 1: frustrating; part 2: facing; part 3: specific problems; part 4: functioning; part 5: damaged; part 6: replacement; part 7: order number; part 8: assistance; part 9: satisfaction part 1: frustrating; part 2: facing; part 3: specific problems; part 4: functioning; part 5: damaged; part 6: replacement; part 7: order number; part 8: assistance; part 9: satisfaction 1693451204 0 todo $@NULL@$ 1693451059 3051 1 complete $@NULL@$ 1693451204 3051 sub1_answer frustrating sub2_answer facing sub3_answer specific problems sub4_answer functioning sub5_answer damaged sub6_answer replacement sub7_answer order number sub8_answer assistance sub9_answer satisfaction 2 gradedright 1.0000000 1693451204 3051 -finish 1 9347 1 3866641 1,2,3,0 0 0 finished 1704729636 1704730177 1704730177 0 $@NULL@$ 1.44444 mod_quiz deferredfeedback 1 manualgraded 278577 1 1.0000000 0.0000000 1.0000000 0 default $@NULL@$ $@NULL@$ 1704730177 0 todo $@NULL@$ 1704729636 9347 1 gaveup $@NULL@$ 1704730177 9347 -finish 1 2 deferredfeedback 278578 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 1: MATCH THE SENTENCES TO THEIR PURPOSES. 1. * I'm sorry to hear about the issue you're facing with our products. * I apologize for the inconvenience you've encountered with our products. * I'm sorry that you're experiencing difficulties with our products.  [[5]] 2. * I completely understand your frustration and I want to help. * I can imagine how this problem must have been frustrating for you. * I'm sorry that you've had to encounter this issue. That's definitely not the experience we aim to provide.  [[2]] 3. * Let's work together to find a solution for this. * I'd be happy to assist you in resolving this matter. * I'm here to help you get this sorted out.  [[1]] 4. * To address this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * To resolve this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * We have a few approaches we could take to rectify this situation.  [[3]] 5. * We appreciate your patience and understanding as we work through this. * Thank you for being patient and understanding as we work to rectify this situation. * Your feedback is valuable, and we're committed to making things right.  [[4]] 6. * If you have any more questions or concerns, don't hesitate to reach out. * I'll make sure to follow up with you to ensure everything is resolved. * Once again, I apologize for the inconvenience. Have a great day.  [[6]] ; [[1]] -> {Offering assistance / Empathizing / Proposing solutions / Expressing gratitude / Acknowledging the complaint / Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} {Empathizing} {Acknowledging the complaint} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} 1704730177 0 todo $@NULL@$ 1704729636 9347 _choiceorder1 1,2,3,4,5,6 1 complete $@NULL@$ 1704730177 9347 p1 2 p2 5 p3 1 p4 3 p5 4 p6 6 2 gradedpartial 0.6666667 1704730177 9347 -finish 1 3 deferredfeedback 278579 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES. frustrating assistance functioning specific problems order number damaged facing replacement satisfaction 1. I'm calling because I've been having a really _____ experience with one of your products. 2. I'm sorry to hear about the issue you're _____ with our products. 3. Could you please provide me with more details about the _____ you're encountering with it? 4. I recently bought a new computer from your company, but it's not _____ properly. 5. The computer I received seems to be _____, and I can't use it at all. 6. I would prefer to receive a _____ as I was really looking forward to using the computer. 7. We'll also provide you with an _____ for your reference. 8. Thank you for your quick _____ in this matter. 9. Your _____ is our priority. part 1: {$a->response}; part 2: {$a->response}; part 3: {$a->response}; part 4: {$a->response}; part 5: {$a->response}; part 6: {$a->response}; part 7: {$a->response}; part 8: {$a->response}; part 9: {$a->response} part 1: frustrating; part 2: facing; part 3: specific problems; part 4: functioning; part 5: damaged; part 6: replacement; part 7: assistance; part 8: order number; part 9: satisfaction 1704730177 0 todo $@NULL@$ 1704729636 9347 1 complete $@NULL@$ 1704730177 9347 sub1_answer frustrating sub2_answer facing sub3_answer specific problems sub4_answer functioning sub5_answer damaged sub6_answer replacement sub7_answer assistance sub8_answer order number sub9_answer satisfaction 2 gradedpartial 0.7777778 1704730177 9347 -finish 1 12112 1 4075402 1,2,3,0 0 0 finished 1706176431 1706176698 1706176698 0 $@NULL@$ 1.66667 mod_quiz deferredfeedback 1 manualgraded 278577 1 1.0000000 0.0000000 1.0000000 0 default $@NULL@$ $@NULL@$ 1706176698 0 todo $@NULL@$ 1706176431 12112 1 gaveup $@NULL@$ 1706176698 12112 -finish 1 2 deferredfeedback 278578 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 1: MATCH THE SENTENCES TO THEIR PURPOSES. 1. * I'm sorry to hear about the issue you're facing with our products. * I apologize for the inconvenience you've encountered with our products. * I'm sorry that you're experiencing difficulties with our products.  [[5]] 2. * I completely understand your frustration and I want to help. * I can imagine how this problem must have been frustrating for you. * I'm sorry that you've had to encounter this issue. That's definitely not the experience we aim to provide.  [[2]] 3. * Let's work together to find a solution for this. * I'd be happy to assist you in resolving this matter. * I'm here to help you get this sorted out.  [[1]] 4. * To address this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * To resolve this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * We have a few approaches we could take to rectify this situation.  [[3]] 5. * We appreciate your patience and understanding as we work through this. * Thank you for being patient and understanding as we work to rectify this situation. * Your feedback is valuable, and we're committed to making things right.  [[4]] 6. * If you have any more questions or concerns, don't hesitate to reach out. * I'll make sure to follow up with you to ensure everything is resolved. * Once again, I apologize for the inconvenience. Have a great day.  [[6]] ; [[1]] -> {Offering assistance / Empathizing / Proposing solutions / Expressing gratitude / Acknowledging the complaint / Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} {Empathizing} {Acknowledging the complaint} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} 1706176698 0 todo $@NULL@$ 1706176431 12112 _choiceorder1 1,2,3,4,5,6 1 complete $@NULL@$ 1706176698 12112 p1 2 p2 5 p3 1 p4 3 p5 4 p6 6 2 gradedpartial 0.6666667 1706176698 12112 -finish 1 3 deferredfeedback 278579 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES. frustrating assistance functioning specific problems order number damaged facing replacement satisfaction 1. I'm calling because I've been having a really _____ experience with one of your products. 2. I'm sorry to hear about the issue you're _____ with our products. 3. Could you please provide me with more details about the _____ you're encountering with it? 4. I recently bought a new computer from your company, but it's not _____ properly. 5. The computer I received seems to be _____, and I can't use it at all. 6. I would prefer to receive a _____ as I was really looking forward to using the computer. 7. We'll also provide you with an _____ for your reference. 8. Thank you for your quick _____ in this matter. 9. Your _____ is our priority. part 1: {$a->response}; part 2: {$a->response}; part 3: {$a->response}; part 4: {$a->response}; part 5: {$a->response}; part 6: {$a->response}; part 7: {$a->response}; part 8: {$a->response}; part 9: {$a->response} part 1: frustrating; part 2: facing; part 3: specific problems; part 4: functioning; part 5: damaged; part 6: replacement; part 7: order number; part 8: assistance; part 9: satisfaction 1706176698 0 todo $@NULL@$ 1706176431 12112 1 complete $@NULL@$ 1706176698 12112 sub1_answer frustrating sub2_answer facing sub3_answer specific problems sub4_answer functioning sub5_answer damaged sub6_answer replacement sub7_answer order number sub8_answer assistance sub9_answer satisfaction 2 gradedright 1.0000000 1706176698 12112 -finish 1 11581 1 5197914 1,2,3,0 0 0 finished 1717396365 1717396597 1717396597 0 $@NULL@$ 2.00000 mod_quiz deferredfeedback 1 manualgraded 278577 1 1.0000000 0.0000000 1.0000000 0 default $@NULL@$ $@NULL@$ 1717396597 0 todo $@NULL@$ 1717396365 11581 1 gaveup $@NULL@$ 1717396597 11581 -finish 1 2 deferredfeedback 278578 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 1: MATCH THE SENTENCES TO THEIR PURPOSES. 1. * I'm sorry to hear about the issue you're facing with our products. * I apologize for the inconvenience you've encountered with our products. * I'm sorry that you're experiencing difficulties with our products.  [[5]] 2. * I completely understand your frustration and I want to help. * I can imagine how this problem must have been frustrating for you. * I'm sorry that you've had to encounter this issue. That's definitely not the experience we aim to provide.  [[2]] 3. * Let's work together to find a solution for this. * I'd be happy to assist you in resolving this matter. * I'm here to help you get this sorted out.  [[1]] 4. * To address this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * To resolve this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * We have a few approaches we could take to rectify this situation.  [[3]] 5. * We appreciate your patience and understanding as we work through this. * Thank you for being patient and understanding as we work to rectify this situation. * Your feedback is valuable, and we're committed to making things right.  [[4]] 6. * If you have any more questions or concerns, don't hesitate to reach out. * I'll make sure to follow up with you to ensure everything is resolved. * Once again, I apologize for the inconvenience. Have a great day.  [[6]] ; [[1]] -> {Offering assistance / Empathizing / Proposing solutions / Expressing gratitude / Acknowledging the complaint / Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} 1717396597 0 todo $@NULL@$ 1717396365 11581 _choiceorder1 1,2,3,4,5,6 1 complete $@NULL@$ 1717396597 11581 p1 5 p2 2 p3 1 p4 3 p5 4 p6 6 2 gradedright 1.0000000 1717396597 11581 -finish 1 3 deferredfeedback 278579 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES. frustrating assistance functioning specific problems order number damaged facing replacement satisfaction 1. I'm calling because I've been having a really _____ experience with one of your products. 2. I'm sorry to hear about the issue you're _____ with our products. 3. Could you please provide me with more details about the _____ you're encountering with it? 4. I recently bought a new computer from your company, but it's not _____ properly. 5. The computer I received seems to be _____, and I can't use it at all. 6. I would prefer to receive a _____ as I was really looking forward to using the computer. 7. We'll also provide you with an _____ for your reference. 8. Thank you for your quick _____ in this matter. 9. Your _____ is our priority. part 1: {$a->response}; part 2: {$a->response}; part 3: {$a->response}; part 4: {$a->response}; part 5: {$a->response}; part 6: {$a->response}; part 7: {$a->response}; part 8: {$a->response}; part 9: {$a->response} part 1: frustrating; part 2: facing; part 3: specific problems; part 4: functioning; part 5: damaged; part 6: replacement; part 7: order number; part 8: assistance; part 9: satisfaction 1717396597 0 todo $@NULL@$ 1717396365 11581 1 complete $@NULL@$ 1717396597 11581 sub1_answer frustrating sub2_answer facing sub3_answer specific problems sub4_answer functioning sub5_answer damaged sub6_answer replacement sub7_answer order number sub8_answer assistance sub9_answer satisfaction 2 gradedright 1.0000000 1717396597 11581 -finish 1 12436 1 5423312 1,2,3,0 0 0 finished 1719322228 1719322448 1719322448 0 $@NULL@$ 1.50000 mod_quiz deferredfeedback 1 manualgraded 278577 1 1.0000000 0.0000000 1.0000000 0 default $@NULL@$ $@NULL@$ 1719322448 0 todo $@NULL@$ 1719322228 12436 1 gaveup $@NULL@$ 1719322448 12436 -finish 1 2 deferredfeedback 278578 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 1: MATCH THE SENTENCES TO THEIR PURPOSES. 1. * I'm sorry to hear about the issue you're facing with our products. * I apologize for the inconvenience you've encountered with our products. * I'm sorry that you're experiencing difficulties with our products.  [[5]] 2. * I completely understand your frustration and I want to help. * I can imagine how this problem must have been frustrating for you. * I'm sorry that you've had to encounter this issue. That's definitely not the experience we aim to provide.  [[2]] 3. * Let's work together to find a solution for this. * I'd be happy to assist you in resolving this matter. * I'm here to help you get this sorted out.  [[1]] 4. * To address this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * To resolve this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * We have a few approaches we could take to rectify this situation.  [[3]] 5. * We appreciate your patience and understanding as we work through this. * Thank you for being patient and understanding as we work to rectify this situation. * Your feedback is valuable, and we're committed to making things right.  [[4]] 6. * If you have any more questions or concerns, don't hesitate to reach out. * I'll make sure to follow up with you to ensure everything is resolved. * Once again, I apologize for the inconvenience. Have a great day.  [[6]] ; [[1]] -> {Offering assistance / Empathizing / Proposing solutions / Expressing gratitude / Acknowledging the complaint / Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} {} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} 1719322448 0 todo $@NULL@$ 1719322228 12436 _choiceorder1 1,2,3,4,5,6 1 invalid $@NULL@$ 1719322448 12436 p1 0 p2 2 p3 1 p4 3 p5 4 p6 6 2 gradedpartial 0.8333333 1719322448 12436 -finish 1 3 deferredfeedback 278579 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES. frustrating assistance functioning specific problems order number damaged facing replacement satisfaction 1. I'm calling because I've been having a really _____ experience with one of your products. 2. I'm sorry to hear about the issue you're _____ with our products. 3. Could you please provide me with more details about the _____ you're encountering with it? 4. I recently bought a new computer from your company, but it's not _____ properly. 5. The computer I received seems to be _____, and I can't use it at all. 6. I would prefer to receive a _____ as I was really looking forward to using the computer. 7. We'll also provide you with an _____ for your reference. 8. Thank you for your quick _____ in this matter. 9. Your _____ is our priority. part 1: {$a->response}; part 2: {$a->response}; part 3: {$a->response}; part 4: {$a->response}; part 5: {$a->response}; part 6: {$a->response}; part 7: {$a->response}; part 8: {$a->response}; part 9: {$a->response} part 1: frustrating; part 2: facing; part 3: order number; part 4: functioning; part 5: damaged; part 6: replacement; part 7: assistance; part 8: specific problems; part 9: satisfaction 1719322448 0 todo $@NULL@$ 1719322228 12436 1 complete $@NULL@$ 1719322448 12436 sub1_answer frustrating sub2_answer facing sub3_answer order number sub4_answer functioning sub5_answer damaged sub6_answer replacement sub7_answer assistance sub8_answer specific problems sub9_answer satisfaction 2 gradedpartial 0.6666667 1719322448 12436 -finish 1 12641 1 5632760 1,2,3,0 0 0 finished 1721095876 1721096299 1721096299 0 $@NULL@$ 1.77778 mod_quiz deferredfeedback 1 manualgraded 278577 1 1.0000000 0.0000000 1.0000000 0 default $@NULL@$ $@NULL@$ 1721096299 0 todo $@NULL@$ 1721095876 12641 1 gaveup $@NULL@$ 1721096299 12641 -finish 1 2 deferredfeedback 278578 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 1: MATCH THE SENTENCES TO THEIR PURPOSES. 1. * I'm sorry to hear about the issue you're facing with our products. * I apologize for the inconvenience you've encountered with our products. * I'm sorry that you're experiencing difficulties with our products.  [[5]] 2. * I completely understand your frustration and I want to help. * I can imagine how this problem must have been frustrating for you. * I'm sorry that you've had to encounter this issue. That's definitely not the experience we aim to provide.  [[2]] 3. * Let's work together to find a solution for this. * I'd be happy to assist you in resolving this matter. * I'm here to help you get this sorted out.  [[1]] 4. * To address this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * To resolve this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * We have a few approaches we could take to rectify this situation.  [[3]] 5. * We appreciate your patience and understanding as we work through this. * Thank you for being patient and understanding as we work to rectify this situation. * Your feedback is valuable, and we're committed to making things right.  [[4]] 6. * If you have any more questions or concerns, don't hesitate to reach out. * I'll make sure to follow up with you to ensure everything is resolved. * Once again, I apologize for the inconvenience. Have a great day.  [[6]] ; [[1]] -> {Offering assistance / Empathizing / Proposing solutions / Expressing gratitude / Acknowledging the complaint / Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} 1721096299 0 todo $@NULL@$ 1721095876 12641 _choiceorder1 1,2,3,4,5,6 1 complete $@NULL@$ 1721096299 12641 p1 5 p2 2 p3 1 p4 3 p5 4 p6 6 2 gradedright 1.0000000 1721096299 12641 -finish 1 3 deferredfeedback 278579 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES. frustrating assistance functioning specific problems order number damaged facing replacement satisfaction 1. I'm calling because I've been having a really _____ experience with one of your products. 2. I'm sorry to hear about the issue you're _____ with our products. 3. Could you please provide me with more details about the _____ you're encountering with it? 4. I recently bought a new computer from your company, but it's not _____ properly. 5. The computer I received seems to be _____, and I can't use it at all. 6. I would prefer to receive a _____ as I was really looking forward to using the computer. 7. We'll also provide you with an _____ for your reference. 8. Thank you for your quick _____ in this matter. 9. Your _____ is our priority. part 1: {$a->response}; part 2: {$a->response}; part 3: {$a->response}; part 4: {$a->response}; part 5: {$a->response}; part 6: {$a->response}; part 7: {$a->response}; part 8: {$a->response}; part 9: {$a->response} part 1: satisfaction; part 2: facing; part 3: specific problems; part 4: functioning; part 5: damaged; part 6: replacement; part 7: order number; part 8: assistance; part 9: frustrating 1721096299 0 todo $@NULL@$ 1721095876 12641 1 complete $@NULL@$ 1721096299 12641 sub1_answer satisfaction sub2_answer facing sub3_answer specific problems sub4_answer functioning sub5_answer damaged sub6_answer replacement sub7_answer order number sub8_answer assistance sub9_answer frustrating 2 gradedpartial 0.7777778 1721096299 12641 -finish 1 12924 1 6000131 1,2,3,0 0 0 finished 1724160002 1724160693 1724160693 0 $@NULL@$ 2.00000 mod_quiz deferredfeedback 1 manualgraded 278577 1 1.0000000 0.0000000 1.0000000 0 default $@NULL@$ $@NULL@$ 1724160693 0 todo $@NULL@$ 1724160002 12924 1 gaveup $@NULL@$ 1724160693 12924 -finish 1 2 deferredfeedback 278578 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 1: MATCH THE SENTENCES TO THEIR PURPOSES. 1. * I'm sorry to hear about the issue you're facing with our products. * I apologize for the inconvenience you've encountered with our products. * I'm sorry that you're experiencing difficulties with our products.  [[5]] 2. * I completely understand your frustration and I want to help. * I can imagine how this problem must have been frustrating for you. * I'm sorry that you've had to encounter this issue. That's definitely not the experience we aim to provide.  [[2]] 3. * Let's work together to find a solution for this. * I'd be happy to assist you in resolving this matter. * I'm here to help you get this sorted out.  [[1]] 4. * To address this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * To resolve this, we could either arrange for a replacement to be sent out to you immediately, or if you prefer, we can process a refund for your purchase. * We have a few approaches we could take to rectify this situation.  [[3]] 5. * We appreciate your patience and understanding as we work through this. * Thank you for being patient and understanding as we work to rectify this situation. * Your feedback is valuable, and we're committed to making things right.  [[4]] 6. * If you have any more questions or concerns, don't hesitate to reach out. * I'll make sure to follow up with you to ensure everything is resolved. * Once again, I apologize for the inconvenience. Have a great day.  [[6]] ; [[1]] -> {Offering assistance / Empathizing / Proposing solutions / Expressing gratitude / Acknowledging the complaint / Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} {Acknowledging the complaint} {Empathizing} {Offering assistance} {Proposing solutions} {Expressing gratitude} {Closing the complaint} 1724160693 0 todo $@NULL@$ 1724160002 12924 _choiceorder1 1,2,3,4,5,6 1 complete $@NULL@$ 1724160693 12924 p1 5 p2 2 p3 1 p4 3 p5 4 p6 6 2 gradedright 1.0000000 1724160693 12924 -finish 1 3 deferredfeedback 278579 1 1.0000000 0.0000000 1.0000000 0 PRACTICE 2: FILL IN THE BLANKS WITH THE WORDS TO COMPLETE THE SENTENCES. frustrating assistance functioning specific problems order number damaged facing replacement satisfaction 1. I'm calling because I've been having a really _____ experience with one of your products. 2. I'm sorry to hear about the issue you're _____ with our products. 3. Could you please provide me with more details about the _____ you're encountering with it? 4. I recently bought a new computer from your company, but it's not _____ properly. 5. The computer I received seems to be _____, and I can't use it at all. 6. I would prefer to receive a _____ as I was really looking forward to using the computer. 7. We'll also provide you with an _____ for your reference. 8. Thank you for your quick _____ in this matter. 9. Your _____ is our priority. part 1: {$a->response}; part 2: {$a->response}; part 3: {$a->response}; part 4: {$a->response}; part 5: {$a->response}; part 6: {$a->response}; part 7: {$a->response}; part 8: {$a->response}; part 9: {$a->response} part 1: frustrating; part 2: facing; part 3: specific problems; part 4: functioning; part 5: damaged; part 6: replacement; part 7: order number; part 8: assistance; part 9: satisfaction 1724160693 0 todo $@NULL@$ 1724160002 12924 1 complete $@NULL@$ 1724160693 12924 sub1_answer frustrating sub2_answer facing sub3_answer specific problems sub4_answer functioning sub5_answer damaged sub6_answer replacement sub7_answer order number sub8_answer assistance sub9_answer satisfaction 2 gradedright 1.0000000 1724160693 12924 -finish 1